The one-day event will help area professionals begin to examine how they can differentiate their service to become a provider of choice and understand the processes necessary to develop a culture that consistently delivers that exceptional service. The company showcases 'the business behind the magic' through seminars, workshops and presentations, as well as programs for professionals from many different industries, including healthcare, aerospace/aviation, government/military, food/beverage and retail.
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Well on March 9th Disney Institute will be hosting their full day interactive learning experience: Disney's Approach to Quality Service sponsored by ACC and Saskatoon Chamber of Commerce and co-sponsored by FLAMAN Group of Companies.ĭisney Institute is the professional development and external training arm of The Walt Disney Company. So what does bringing to Saskatchewan mean? This is where Disney Institute comes in and why Flaman Group of Companies has assisted to bring Disney Institute to Saskatchewan. This is a journey we believe can never stop. I personally lead the customer journey focus at Flaman Group of companies measuring all the touch points to rank for improvement.
Customer Service Excellence has to be a top priority for every business. Combine a tightened economy with a customer that has more choice and the power to broadcast any mishap a brand makes via social media and review sites business has gone from being interesting at times to frightening. Business was good, in fact it was so good some might be honest enough to admit it was easy. We have been in a boom economy for a long time. There is a company that creates this experience consistently Disney. If you are really good the customer will become a promoter, a brand ambassador and is excited about doing business with you and receiving messages from you the customer might even be delighted by any interaction with your retail brand. In fact if you are good enough the customer will talk you up and tell their friends if you need product X go see Retailer ABC. Customer Experience that is the key to making your customers loyal, giving them a reason to pick your organization over the one down the road. This then just leaves price and the experience. There is still some product exclusivity left but for the most part product X can be replaced by product Y. In 2017 retail brands are scrambling to differentiate themselves. We aspire in the betterment of your staff, and our customers Disney's Approach To Quality Service Posted by Steve Whittington Feb 24, 2017įlaman Welcomes Disney Institute to Saskatoon.
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